Question 1

Is no payment required to start?

Accepted Answer

The Free plan is always free. You can start collecting reviews immediately with no credit card required.

Question 2

How do I upgrade my plan?

Accepted Answer

Pick Monthly or Yearly, choose a plan above and pay securely through Razorpay. Your plan is active as soon as the payment is confirmed.

Question 3

How does the monthly reset work?

Accepted Answer

Draft review submissions reset at the start of each calendar month. Unused submissions do not roll over.

Question 4

Can I manage multiple branches?

Accepted Answer

Enterprise plan supports up to 3 locations. Enterprise Chain is for 4+ locations with custom pricing. Contact us for a quote.

Question 5

How does the review collection process work?

Accepted Answer

Place the QR sticker on your tables. Guests scan it, rate their experience (food, service, ambiance), and we help them write a personalized Google review based on their feedback. They can copy it and post it on Google in one tap.

Question 6

What happens when a guest gives a low rating?

Accepted Answer

If a guest rates 3 stars or below, they're first invited to share private feedback, and they can still choose to post on Google. Their message goes directly to you so you can address the concern — protecting your public reputation while still hearing honest feedback.

Question 7

What is private feedback analytics?

Accepted Answer

Enterprise plans include Smart analysis of private feedback — category ratings, top complaints, most appreciated aspects, and trends over time. Helps you spot recurring issues and track improvements.

Question 8

Can I send review requests via email or WhatsApp?

Accepted Answer

Enterprise and Enterprise Chain plans include bulk review requests via both email and WhatsApp. Upload a CSV or add contacts manually — we send a branded message inviting guests to leave a review.

Question 9

What is competitive analytics?

Accepted Answer

Growth plans and above include competitive analytics. We show how your Google rating compares to nearby competitors in your category — so you always know where you stand and what gap to close.

Question 10

How does the rating goal tracker work?

Accepted Answer

Set a target Google rating (e.g., 4.5 stars) and we track your weekly progress. You'll see how many positive reviews you need, your current pace, and scenario breakdowns to hit your goal on time.

Question 11

How do I print the QR sticker?

Accepted Answer

Go to your business dashboard, click 'Download PNG' on the QR card. The downloaded image is a print-ready branded sticker (500px wide) with your logo, QR code, and BharatReviews branding.

Question 12

Can I cancel or downgrade anytime?

Accepted Answer

Yes, contact us and we'll adjust your plan immediately. There are no long-term contracts or cancellation fees.

Question 13

Is my data secure?

Accepted Answer

All data is stored on Supabase (hosted on AWS) with encryption at rest and in transit. We never share your guest data with third parties.

Feature	Starter	Growth	Enterprise
Locations	1	1	3
Draft reviews / month	30	150	Unlimited
Languages	EN	EN, HI, MR	EN, HI, MR
Analytics	—	✓	Detailed
Competitive analytics	—	✓	✓
Rating goal tracker	—	✓	✓
Review Analysis	—	—	✓
Draft reply to reviews	—	—	✓
Bulk email requests	—	—	✓
Bulk WhatsApp requests	—	—	✓
Monthly reports	—	—	✓
Private feedback analytics	—	—	✓

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